Those of you that follow my Twitter or Instagram posts might recognise this image from a couple of weeks ago where I captioned it “Bag Down”
On the 14th of this month I contacted the ThinkTank support email, sending this image asking for details on which replacement handle I needed. I had a reply back very quickly…
Hi Julie,
Thank you for reaching out to us and for the support.
We would be happy to send you a replacement handle at no cost. We just need a shipping address and a phone number. Is this an Airport Takeoff V1 or the Airport International V2?
Please let me know if you have any other questions.
10 days later the handle arrived.
Fitting it was an interesting exercise, I did not realise there were so many Velcro flaps and zips.
First there is the flap behind the shoulder straps in the rear compartment, lifting this exposes the screw heads.
Next I unzipped the main padding and camera, the velcro here makes it quite difficult.
Once this is out the handle unit is exposed and the nuts make be clamped with a socket to enable the screws to be removed.
One thing to note is that on my bag, the screw lengths are not all the same, with the longer ones being towards the top (do not make the same error I did 
) .
The whole job (after I found the correct allen keys and sockets) took about 20 minutes as it is quite tricky working behind all the flaps that just want to spring back to their normal location.
This image shows the old broken handle next to the replacement which is thicker and feels a lot more sturdy.
I cannot recommend ThinkTank photo enough, their bags ( I have both a backpack and a roller) are excellent as is the service.
Back to the Portfolio site creation with the next post.
J
Julie Edwards-X 
As it should be, good service. Result? Happy customer and good publicity for the brand. Why so many companies take the opposite view is beyond me.
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